Symantec in Schools

Password Reset

Symantec Endpoint Protection Manager console logon authentication

Symantec Endpoint Protection Manager Console logon authentication fail, Even after executing resetpass.bat

 

Have you tried to change the admin account in the manager console to something else?
if you did then try to apply the resetpass.bat without changing the account name.

If that didn't work then try changing the value in the following reg..
HKLM\SOFTWARE\INTEL\LANDesk\VirusProtect6\CurrentVersion\ConsolePassword
to value 1084A085DC6BD2D755D4D6A7726

This will reset the password to Symantec.

As well if that didn't work Try looking for a file name called "Iforgot.exe" then double click to reset the password.

good luck.

 

Client Manual Updates

So you have a hacked or infected computer.

Disconnect it from your network... Now

Having disconnected it you need to update it's anti-virus software. So I am assuming that you already have Symantec Endpoint on it.

What you need to do now is make sure you have the latest definitions, these are the files that are updated almost daily to keep you safe. Obviously something did not keep you safe.

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Client Managed Installation

Symantec Endpoint Managed Installation

  1. Make sure that eTrust is not installed.
    1. If you find the Blue Heart Beat icon in the systray:
    2. manually uninstall CA eTrust from the Control Panel | Add Remove Programs

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Server LiveUpdate Errors

Having issues with with LiveUpdate on the server not running:

Error: LiveUpdate encountered one or more errors. Return code = 4

You need to uninstall and reinstall Symantec LiveUpdate
This was taken from Symantecs website... proceed with all due caution, your results may differ.

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Client Unmanaged Managed

The joys of Symantecs Endpoint Anti-virus Software.

Making a managed session unmanaged.

The purpose of this can be two fold:

  1. You need to make a managed SEP into an unmanaged SEP
  2. You need to change where a managed SEP looks for it's updates.
    • This second options has really bugged me. I have tried may things to make this happen and this has been my solution.

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