Client Managed Installation

Symantec Endpoint Managed Installation

  1. Make sure that eTrust is not installed.
    1. If you find the Blue Heart Beat icon in the systray:
    2. manually uninstall CA eTrust from the Control Panel | Add Remove Programs
  2. If you find the Green Heart Beat icon in the systray:
    1. Click on Start
    2. Click on Run
    3. Type in the name of the Symantec Server (\\anti-v or \\sym-srv)
    4. This should open a windows with a folder in it called symantec.files
    5. Open symantec.files
    6. Run UNINSTALL-CA
    7. This will open a Black and White windows
    8. This should complete with the Green Heart Beat icon gone
    9. And the Black and White window saying "Press Any Key to Continue"
  3. In the same symantec.files folder:
    1. Run the Sep_SupportTool icon
    2. Accept the EULA
    3. Tick Pre-Installation Check
    4. Tick SEP Client
    5. Click on Next
    6. You may have to run this command
      • Click on start
      • Type in CMD
      • type this command:
      • netsh firewall add portopening tcp 445 endpoint
    7. You may need to set a password for the Administrator user
      • Click on Start
      • Right click My Computer
      • Click on Manage
      • Go to Local Users and Groups
      • Go to Users
      • Right Click Administrator
      • Click on Set Password
      • Click on Proceed
      • Set the standard Administrator password
      • Click on Okay
      • It should say "The password has been set" Click on ok
      • Close Computer Management
  4. In the same symantec.files folder:
    1. open the My Company_Default Group folder
    2. Run setup.exe
    3. You will not have to do anything
    4. once the installation is completed there should be a yellow shield in the Systray.