Apps Refunds
From Access Information
|
Install | Upgrade | Hardware | |||||||||||
|
Create db | Create table | Update table | Cursor | Read | Insert | Update | Delete | Delete Table | Delete db | ||||
|
Connect | Position | Offline | Insert | App 2 Cloud | Cloud 2 App | ||||||||
|
App Engine | Android 2 App | App 2 Android | Google MX | Apps Refunds | |||||||||
|
Receive Email | Send Emails |
Contents
Holy Crap
SO
you just got a bill on your Credit Card for several thousands of dollars as your lovely child was using your phone and purchased 10,000 gems on...(name your game)...
Getting a Refund
You may need my help.
If the purchase was done using a Google Apps for Work account inside of the Google Play Store then we have a direct line with Google that we can use.
- You need to go to http://admin.google.com/your.domain.name
- Once there goto Support
- Register a PIN
- Call Google
- Get a support number
- Ask to be put through to the Google Wallet support team.
Phone Numbers
This is the US Google Wallet support team 1-855-492-5538 as of July 26th 2016
If a gmail account
And they all lived happily ever after
My rating of Google
|
|
|
|
| July 27th 2016 | A child had associated a parents credit card with their gmail.com account and purchased over $2,000.00 of in app items. | Google was very good and after 45 minutes on the phone they had found and reversed 120 transactions. This will take 3-5 days for Google to get the transactions processed and another 5 days for the bank to get the funds in to the credit card account. | Day #2 |
| July 26th 2016 | A child had associated a parents credit card with their gmail.com account and purchased over $2,000.00 of in app items. | Talked to Google and got the 1-855-492-5538 number. Need the actual gmail.com account to take this forward. | Day #1 |
| June 2016 | Some one used a credit card to purchase games on Google Play. | Contacting Google. Explained that the owner of the credit card did not make these purchases. Same the Feb issue, but Google seems to be taking a bit long to deal with this one. | Not so fast this time. |
| Feb 2016 | Some one used a credit card to purchase games on Google Play. | Contacting Google. Explained that the owner of the credit card did not make these purchases, gave Google a list of google and gmail accounts that would use the credit card in questions. The email address that made the purchases was not one of them. The email address was suspended, the money was returned to the credit card. | Excellent |
- Did you find this page useful?
- Do you have an issue that you have not yet fixed?
We can do this for you.
I am available for technical support. Please follow this link. Tech Support Request.
+64-6-880-0000 : ++1-808-498-7146 : help@ai.net.nz
Getting us to help you
